Refund & Returns Policy

Refund & Returns Policy

Refund & Returns Policy

At Lirui Cultural Institute, your happiness is our top priority.

30-day return policy.

Please note: All our products at Lirui Culture are blessed by temple masters. If you open the packaging, we advise against returning it as it may affect you personally.

However, we emphasize that whether you order or return products, you will enjoy every moment with us.

That’s why we promise to do our utmost to provide amazing products and customer experiences! Here are some things you might want to know:

Can I return or exchange an item?

Yes! We are happy to help with refunds or exchanges if the size is incorrect or the product is damaged. In other cases, we advise against returning items.

How do I return an item?

If you want to return an item, please email [email protected].

  • We will reply within 24-48 hours and provide a return address.
  • You can return items as long as they are unused and, preferably, unopened.
  • Once we receive the item, we will refund or exchange it.
  • For refunds, expect them 1-2 days after we receive the item.
  • We process refunds through credit card and PayPal. Credit card refunds may take up to 5 business days to reflect in your bank.
  • Please inform us within 30 days of delivery for all returns and exchanges to minimize the risk of lost packages.
Do I need to pay for shipping when returning an item?
  • Yes, you will need to pay for shipping if you return an item to us. You can use the carrier of your choice.
  • We strongly recommend using a tracking service for a pleasant experience.

Can I cancel my order?

If you accidentally ordered or just changed your mind, please inform us as soon as possible. If the order hasn’t been shipped, we will cancel it and refund the full amount.

Any more questions? Please email [email protected], and we’ll be happy to help.